Refund Policy

1. When you are entitled to a refund

• An eligible kit is returned to us under our Returns Policy and passes inspection.
• Your kit arrived damaged, faulty or incorrect.
• Your order was cancelled before dispatch.
• Your order never arrived within the timescales in our Shipping & Delivery Policy and cannot be traced.

2. Refund amounts

Approved change-of-mind returns are refunded at the item price paid. Outbound shipping is refunded only where the fault is ours (damaged, faulty, incorrect or undelivered orders), in which case we refund the full amount you paid. Return postage for change-of-mind returns is not refunded.

3. Refund method

Refunds are issued to the original payment method through our payment processor, Stripe. We cannot refund to a different card, account or person. We never hold your full card number — see our Privacy Policy. We do not issue store credit, vouchers or stored value in place of a refund you are entitled to.

4. Refund timing

Once we receive and inspect a return, or approve a damaged/faulty claim, refunds are issued within 5–10 business days. Your bank or card issuer may take additional time to post the credit to your statement. All refunds are made in USD, the currency in which you were charged.

5. Cancellations before dispatch

If you contact us at support@partafai.shop before your order is dispatched, we can usually cancel and refund in full. Once a box is dispatched, the Returns Policy applies instead.

6. Memberships

You can cancel a membership at any time; it will not renew and your benefits continue until the end of the paid period. Because membership benefits (discounts and mini-packs) are consumed within each period, part-periods already started are non-refundable except where required by law. Memberships carry no points, credits or stored value — see our Terms of Service.

7. Refunds we may decline

We may decline a refund where a kit is returned opened, used, incomplete or outside the 30-day window and is not faulty, or where a change-of-mind return is lost in transit without proof of postage. If we decline, we will explain why and return the item to you at your cost or, at your choice, dispose of it.

8. Chargebacks and disputes

Please contact us before raising a chargeback — we can usually resolve refund questions faster directly. If a dispute is raised, we respond through Stripe with the order, delivery and correspondence records for that order.

9. Your statutory rights

These terms do not affect any mandatory consumer rights you have under the law of your country of residence or under England and Wales.

10. Contact

Questions about a refund: support@partafai.shop or +44 7230169439. See also our Returns Policy and Shipping & Delivery Policy.